FAQs

DELIVERY

How is your product delivered?
At this particular time, we do not offer delivery. You can, however, come to our pickup location at 7337 av. Jean-Valets, Montréal, QC, H1E 3H4 to collect your order in person.  During checkout, you will be given the option of choosing the date and time you wish to collect your order. You will receive an email or text to inform you that your order is ready for pickup. NOTE: Please respect the date and time you select for pickup.

 

PICK-UP

How does pickup work?
When you arrive, the third door of our loading dock is reserved for Shopify pickups. Please park in the marked area and text "HERE" along with your name and order number to 1-888-398-9512. Please have your order confirmation and a piece of photo ID ready for verification. A member of our staff will bring your order to the loading dock for you to collect.

What happens if I miss my pickup time?
We ask that you please respect your pickup time to avoid long waits or line-ups. If you feel that you will be unable to respect your time slot, please contact us via text at 1-888-398-9512 and a member of our staff will reach out to discuss available options.

I’m here to pickup my order, but there’s already someone parked in the loading area. What do I do?
We ask you to be patient. Multiple clients may request the same pickup time. Therefore, we ask that you park nearby (please do not block the other doors of the loading area) and, once the current client leaves, advance into the parking space and text us your arrival details as indicated above.

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